DELIVERY AND REFUNDS

Our Shipping Origin:

All of our products are shipped directly from our partners in China, ensuring that you receive authentic and high quality items. Processing Time: Please allow up to 24  hours for order processing after placing an order. During this time, our dedicated team will carefully pack and prepare your items for dispatch, ensuring they reach you in perfect condition. Estimated Delivery Time:

1. Standard Shipping: Estimated delivery time is 9-15 days. 

2.Express delivery: Please send an express delivery price inquiry to email-office@verayko.com. Our customer support team is always here to help you with any questions or concerns you may have about your order or delivery.

RIGHT OF CANCELLATION AND RETURN

In the EU, entitled to cancel your order to the seller within 14 days from the day on which you (or a third party indicated by you, other than the carrier) received the goods purchased, or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD).

You are entitled to receive from the seller a refund for the price paid for the products, including the costs of shipping the products to you.

However, if when placing the order you chose a method of shipping more expensive than the cheapest offered by the seller, the seller is not required to reimburse any relevant supplementary costs.

You must bear the cost of returning the purchased products to the seller, unless this cost was not raised before you placed the order or if the seller has offered to bear such cost.

This right of cancellation does not apply to:

• the supply of goods or services for which the price is dependent on fluctuations in the financial market, which cannot be controlled by the seller and which may occur within the withdrawal period;
• the supply of goods made to the buyer’s specifications or otherwise clearly personalized;
• the supply of goods which are liable to deteriorate or expire rapidly;
• the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
• the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
• the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market, which cannot be controlled by the seller;
• the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
• the supply of a newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications;
• the provision of accommodation other than for residential purpose, the transport of goods, car rental services, catering or other services related to leisure activities if the contract provides for a specific date or period of performance;
• the supply of digital content which is not supplied on a tangible medium if the performance has begun with the buyer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.

Please note that you must return to the seller each item without undue delay and in any event not later than 14 days from the day on which you communicate your decision to cancel the order. You will be liable, and not entitled to refund from the seller, for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods, unless you were not informed of your right to cancel the order before placing it.

However, if you were informed that the product you purchased had quality problems, you cannot then claim redress from the seller about those particular defects.

You will have the right to claim redress from the seller to repair the product, or replace it if repair is not a viable option. When repair and replacement are not possible, you may claim a price reduction or a refund from the seller (please note that in some countries, the sales contract cannot be cancelled if the fault is minor, e.g. a scratch on a CD case).

Buyer protection 
Buyer protection  allows you to get a refund within the protection period if your item doesn’t arrive, arrives damaged or arrives not as described. How long does buyer protection last and how can I initiate a return/refund? It lasts 14 days from when you confirm receipt of your item. Any item labeled “Buyer Protection” on its detail page is covered, except:

How can i initiate return/refund?

 Lasts 14 days from the moment you confirm receipt of you item.Every item labeled “Buyer Protection” on the detail page is covered except:

• Items you damaged yourself

• Personalized and made-to-order items

• Items unsuitable for return due to personal hygiene or health reasons.

Unfortunately, we cannot accept returns on sale items or gift cards. To get what you want is to return the item you have and once the return is accepted make a separate purchase for the new item. Damage and problems Please check your order after you receive it and contact us immediately if the item is faulty, damaged or if you receive the wrong item so we can assess the problem and correct it. Let the store know what the problem is and upload any additional information if needed (images, screenshots

Make a return/refund request Select the reason for the return/refund from the list provided, upload the necessary supporting information (photos, videos, etc.) and submit your request.

If an item needs to be returned, who pays for the return costs?

• If you decide to return an item due to a change of mind, then you will bear the cost of the return.

• If an item is faulty, arrives not as described or is the wrong item, then the store will cover the return costs.

When will I receive my refund?

We will let you know if the refund is approved or not. If approved:

• Refunds may take 3-14 days to arrive depending on your original payment method

• Any refund due may be sent to your original payment method. If more than 14 working days have passed

If more than 14 days have passed,pleesed contact us at office@verayko.com,or on the phone +359 88 465 4510

CONTACT US

You can download the return of items from us here  verayko.com/…2/Formulqr-otkaz-online.docx

The European Commission maintains an online dispute resolution platform available at ec.europa.eu/consumers/odr.