GENERAL CONDITIONS

Please read carefully the general GENERAL CONDITIONS for the sale of goods through our website verayko.com before completing the order.

The website https://verayko.com is owned by Blaji Group EOOD, hereinafter referred to as “THE SITE”.

“Blaji Group” EOOD. is a company registered under Bulgarian commercial law with UIC 200175884, address: 200175884. Sofia, 17, Kukuriak Street, 16, floor 3.phone number +359 897 650 453

The following general terms and conditions define the relationship between

 the supplier – “Blaji Group” EOOD. and the consumers – buyers of goods offered online, the purchase by means of distance communication without physical contact between the parties. The website enables a quick and easy purchase of the items selected by the customer, which will be delivered to the specified address.

If you do not agree to the GENERAL CONDITIONS, please do not use the SITE to purchase goods. The Supplier reserves the right to change these GENERAL CONDITIONS at any time. The amended GENERAL CONDITIONS shall come into force immediately and shall be binding on the USER from the moment of their publication on the SITE.

ATTENTION:

DOUBLE VERIFICATION IS REQUIRED WHEN PAYING TO SRRIPE.

VERAYKO.COM SENDS MESSAGES ONLY FROM E-MAIL-OFFICE@VERAYKO.COM

The use of the services of the SITE may only be for personal and non-commercial purposes. The use of the services for any other purpose does not bind the provider nor its consequences

GENERAL CONDITIONS

• This document contains the General Terms and Conditions under which the MERCHANT provides services to its users/customers through the Internet shop https://verayko.com/. These terms and conditions are binding on all users. By clicking on the “I agree” button, the user/customer agrees, fully accepts and undertakes to comply with these Terms and Conditions.
• Identification of the user/customer for the purpose of reproducing his/her statement of acceptance of both the General Terms and Conditions and the order placed, is made through the log-files stored on the server of, storage on verayko.comand the IP address of the user/customer, as well as any other information.
• The products available on the website of https://verayko.com do not constitute a legally binding offer, but rather a demonstration online catalogue describing the product line of the trader.
• By clicking on the “I agree” button, users agree to purchase the merchandise found at https://verayko.com /cart. This action is legally binding. The customer receives a confirmation of the order and upon receipt of this confirmation, the contract is deemed to be concluded. Upon dispatch of the order or upon confirmation, the order is sent to the customer. Contract?
• The MERCHANT reserves the right to refuse delivery of a confirmed order in the event that the goods are not available. In the event that the ordered goods are out of stock, the MERCHANT shall notify the user/customer within the working week of the out of stock by sending a message to the e-mail address or telephone number provided by the Customer. In the event that a transfer is made to the Merchant’s account, the Customer will have the choice of a refund, cancellation or a replacement order.
• The contractual language is English and Bulgarian and payments will be made in Bulgarian levs with and US dollar.

DELIVERY

• When the goods arrive at a local courier company,you will be notified of the method and time frame for receiving our product.
• The user/customer bears the full risk of damage/loss of the goods on after delivery. As soon as the goods are handed over to the courier, the MERCHANT shall be released from the risk, which shall be transferred to the consumer/customer. The MERCHANT shall not be liable for any delay in the event that the delay is due to the local courier or other supplier.
• Immediately after delivery, the goods should be carefully examined by the user/customer or his/her authorised person. Any damage, knocks or other damage should be reported immediately to the MERCHANT. In the event that any damage is found to have occurred during the transportation of the goods, the MERCHANT shall not be responsible for the warranty service of such goods. Where the MERCHANT has specified in writing a specific date and time for delivery, the statement shall be binding. In the event of an incorrect or erroneous address, contact person and/or telephone number being given when placing the order, the MERCHANT shall not be bound by any obligation to perform the order.

Upon delivery of the goods, the user/customer or a third party shall sign the accompanying documents. A third party is anyone who is not the holder of the application but accepts delivery of the goods and is at the address given by the customer.

In the event of refusal to receive the goods, except as described below, the refusal shall be deemed unreasonable and the Customer shall be liable for the cost of delivery and return of the goods. In the event that the Customer is not found within the delivery period at the address indicated or access and conditions for delivery of the goods are not provided within that period, the MERCHANT shall be released from its obligation to deliver the goods requested for purchase. Where the goods delivered are clearly not in conformity with the goods ordered for purchase by the CUSTOMER and this can be ascertained by simple inspection,

The Customer may request that the goods delivered to him be replaced with goods corresponding to his purchase request within 24 hours of receipt.

Refund, Resend, and Returns Policy:

The merchant will make a refund, resend, or accept the return for any of the following cases:

.Order delayed-more than 30 (thirty)  working days.

. Orders not received

. Products damaged

. Incorrect or missing products

. Orders cancellation

. Deadline of Opening Dispute.

. Force Majeure.

. Shipping Method Limits.

. Destination Limits.

. Return.

. Service Products.

. Unacceptable Disputes.

How to get a quick dispute solution?

a. Provide photos or videos of the damaged item to prove damage.

b. Or screenshot of the e-mail or dispute received including name, date, and content.

c. The products need to be returned to verayko.com if our Dispute Team asks for a return on the AS Service Center.

Refund, Resend and Returns Policy

ALL DISPUTES SHALL BE OPENED ON VERAYKO.COM.

VERAYKO.COM offers a quicker dispute solution and will appreciate it a lot if you provide:

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint ( e-mail-office@verayko.com).

c. The products need to be returned to  verayko.com

Returned items must be in the original packaging,not washed or ironed.

Returned items not meeting the requirements described above will NOT BE HONORED..

Except for the important interpretation, verayko.com will make a refund, resend, or accept the return for any of the following cases.

Replacement or refund is only made after submitting a request to our email ! Nothing is included in the shipment except the item you are returning!

THE RETURN IS AT THE CUSTOMER`S EXPENSE !

The return price is determined by the courier company,according to their general terms ahd delivery times.

1. Orders Delayed.

. Verayko.com will deal with your dispute for delayed orders after 30 days (thirty working days)  counting from the date that order departed from the warehouse to fulfill the order.

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.

Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, verayko.com will spare no effort to verify the real situation, which could be a long process (1-2 months).

2. Orders not Received.

Verayko.com will not deal with the refund or resend if the tracking information shows the order is delivered.

.Ace our client  do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

. Incorrect/insufficient address.

. No such number.

. Unknown recipient.

. Refused.

. Do not pick up in time.

. No safe delivery location.

. Uncleared customs.

. Others.

Notes:

. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Your clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, verayko.com takes no responsibility if products have been lost.

. Verayko.co cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.

. Products Damaged.

The merchant  offers a full refund or a replacement if packages arrived are badly damaged.

The merchant offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

Notes:

. For fragile products, a refund is highly recommended.

. For damaged packing boxes,the merchant  cannot offer any refunds or other after-sale services due to the long-distant international delivery.

. For ordinary, electronic products,  clients shall complain or open a dispute to the supplier within 14 days after packages are delivered.

. For service products,the merchant  refunds you the cost of the product which is the price in China market.

4. Incorrect or Missing Products.

The supplier in China has a strict quality control process before products are dispatched. the supplier will deal with incorrect or missing products as follows:

. For incorrect products, the supplier offers a full refund or replacement.

. For products with wrong color, size which doesn’t affect product function, etc., the supplier offers a refund or resend if you provide a screenshot of your clients’ complaint including name, content and date.

. For parts missing which doesn’t affect product function, the supplier may refund partially or resend the missing part; for parts missing which affect product function,  will resend the product only.

. For accessories,  the supplier ill resend the accessories.

Notes:

For size problem,  the supplier will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.

5. Orders Cancellation.

For orders cancellation,  of the supplierfers a full refund before products are processed by warehouses.

. After payment, Stripe orders cannot be canceled as it is customized.

. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.

Important Interpretation

1. Deadline of Opening Dispute.

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.

2. Force Majeure.

The supplie tarkes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.The merchant ,  will notify you by  Email.

3. Shipping Method Limits.

Some shipping methods are not trackable when orders arrived at all Countries, .The supplier  lists those shipping methods in advance and will not accept any disputes when you choo.

The return to us is carried out by a courier of your choice,to the specified return address:

BULGARIA

-Econt- Sofia-1618 ,to NBU,str. “Maestro Kanev” №78, next to Blaji Grup EOOD,phone +359897 650 453

office addresses  https://www.econt.com/en/find-office

-Speedy-Sofia-1618,Str. “Narodno Horo”№11,neht to Blaji Grup EOOD,phone +359897 650 453

office addresses  https://www.speedy.bg/public/bg

https://services.speedy.bg/officesmap_v2/?src=sws&countryId=300

III. WARRANTY PERIODS

The MERCHANT shall offer a warranty document to its customers for a purchased product if such document is provided by the manufacturer of the product. The document shall describe: the address and telephone number of the authorised repairers of the purchased goods the warranty conditions of the respective service centres or manufacturers the warranty period of the goods purchased by the user/customer.

PRICES

• The prices indicated on the website include packaging and shipping to the Republic of Bulgaria. Transport within the Republic of Bulgaria is free of charge. In case the goods are shipped outside the territory of the Republic of Bulgaria, the user/customer should pay all customs and other fees related to the export.

RIGHTS AND OBLIGATIONS OF THE USER/CUSTOMER

• The user/customer has the possibility to view and order the goods advertised on the Internet shop https://verayko.com/.
• The user/customer has the right to be informed about the status of his/her order.
• The user/customer is fully responsible for the protection of his/her username and password, as well as for all actions that are performed by him/her or by a third party using the username and password. The User shall immediately notify the MERCHANT of any unauthorised access through the use of his/her username and password and whenever there is a risk of such use.
• The User is obliged to pay the price of his order as advertised on https://verayko.com/ .
• Each user, regardless of whether he is a customer of the MERCHANT is obliged when using the services:

– not to violate and respect the fundamental rights and freedoms of citizens and human rights, in accordance with the Constitution and laws of the Republic of Bulgaria and recognized international instruments;

– not to harm the reputation of another and not to call for a violent change of the constitutionally established order, for the commission of a crime, for violence against the person or for the incitement of racial, national, ethnic or religious hatred;

– not violate others’ property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;

– comply with Bulgarian legislation, applicable foreign laws, rules of morality and good manners and Internet ethics when using the services provided by https://verayko.com/;

– immediately notify the MERCHANT of any violation committed or detected in the use of the services provided;

– not to load, send, transmit, distribute or use in any way or make available to third parties any software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems (“Trojan horses”), computer codes, or materials intended to interrupt, impede, disrupt or restrict the normal operation of computer hardware or software or telecommunications facilities or intended to allow unauthorized intrusion into or access to foreign res

– not to commit malicious acts;

– to indemnify the MERCHANT and any third parties for all damages and lost profits, including any costs and attorneys’ fees incurred as a result of claims brought by and/or damages paid to third parties in connection with web pages, hyperlinks, materials or information that the USER has used, hosted, posted, transmitted, distributed, made available to third parties or made available through in violation of the law, these Terms and Conditions, Good Morals or Internet Ethics;

The Customer undertakes to provide an accurate and valid telephone number, delivery address and email address, to pay the price of the goods, to pay the cost of delivery where the same is not free and to provide access and the ability to receive the goods. In the event that it is not expressly stated that the delivery is free of charge , the same shall be deemed to be consideration.

 RIGHTS AND OBLIGATIONS OF THE TRADER

• The MERCHANT has no obligation and no objective possibility to control the way the users use the services provided.
• The MERCHANT has the right, but not the obligation, to save materials and information located on the server of https://verayko.com/.
• The MERCHANT shall have the right at any time, without notice to the User/Customer, when the latter uses the services in violation of these terms and conditions, and at the discretion of the MERCHANT to terminate, suspend or modify the services provided in connection with the use of the site. MERCHANT shall not be liable to users or third parties for any damages or lost profits resulting from the termination, suspension, modification or restriction of services, deletion, modification, loss, unreliability, inaccuracy, or incompleteness of any messages, materials or information transmitted, used, recorded or made available through https://verayko.com/ .
•  The MERCHANT shall, upon receipt of payment, transfer to the user/customer the ownership of the goods requested for purchase by the user/customer, deliver the goods requested for purchase in a timely manner, inspect each item for roadworthiness before shipment (if possible without compromising the integrity of the packaging).
• The MERCHANT shall not be liable for any damages caused to software, hardware or telecommunications facilities, or for any loss of data resulting from materials or resources searched, loaded or used in any way through the services provided. The advice, consultation or assistance provided by the MERCHANT’s professionals and employees in connection with the use of the services by users shall not give rise to any liability or obligation on the part of the MERCHANT . The COMPANY shall not be held liable in case of incorrectness of the information provided by the manufacturer about the goods.

The MERCHANT shall be entitled to collect and use information relating to its Users/customers whether or not they are registered.

The information referred to in the preceding article may be used by the MERCHANT, except in the case of express disagreement of the User sent to the following e-mail address office@verayko.com The MERCHANT collects and uses the information to improve the services offered. All purposes for which the MERCHANT will use the information will comply with Bulgarian legislation, applicable international acts and good morals.

The MERCHANT shall not be liable for any failure to perform its obligations under this contract in the event of circumstances which the MERCHANT did not foresee and was not obliged to foresee – including in the event of fortuitous events, problems in the global network of the Internet and in the provision of services beyond the control of the MERCHANT.

The MERCHANT has the right to install cookies on users’ computers. Cookies are text files that are saved by the Website on the User’s hard drive and allow the retrieval of information about the User, identifying him and allowing the tracking of his actions, the websites he visits, the hyperlinks he uses, the information he uses and saves, etc..

VII. PERSONAL DATA

The MERCHANT guarantees its Users/Customers the confidentiality of the information and personal data provided. The latter will not be used, provided or brought to the knowledge of third parties outside the cases and under the conditions set out in these General Terms and Conditions. The MERCHANT protects the personal data of the user/customer made known to him/her when completing the electronic form to make a purchase application, this obligation being waived in the event that the Customer has provided false data. Subject to applicable law and the provisions of these General Terms and Conditions, the MERCHANT may use the Customer’s personal data solely for the purposes set out in the contract. Any other purposes for which the data is used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good morals.

The MERCHANT undertakes not to disclose any personal data about the Customer to third parties – state authorities, commercial companies, individuals and others, except in cases where it has obtained the Customer’s express written consent, the information is requested by state authorities or officials who, according to current legislation, are authorized to request and collect such information. The MERCHANT is obliged to provide the information by law.

VIII.MINORS

The site is not intended for persons under 18 (eighteen) years of age.We do not knowingly collect personal information from children.If you are a parent or guardian and believe that your child has provided us with personal information,please contact us at the address above to request deletion.

IX. AMENDMENTS

The General Terms and Conditions may be amended at any time by the MERCHANT , which is also entitled to change the characteristics of the services provided and these General Terms and Conditions and on the basis of changes in legislation. The MERCHANT is obliged to notify the USER of the changes to the General Terms and Conditions by publishing a notice of the amendments in a prominent place on its website and giving sufficient time to become familiar with them. Within the given period, if the User does not declare that he rejects the changes, he shall be deemed bound by them. In the event that the User declares within the given period that he does not agree with the changes, the MERCHANT shall have the right to immediately suspend or terminate the provision of services to the User.

• TERMINOLOGY
• The term “User/Client” refers to anyone who has loaded the Website on their computer. https://verayko.com/

“Order” refers to the selected goods and all other attributes related to how the goods will be delivered and paid for by the customer/user.

The online shop https://verayko.com/ is the property of the MERCHANT.

All disputes between the parties shall be resolved in a spirit of understanding and good will. In the event that no agreement is reached, all unresolved disputes, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes concerning the filling of gaps in the contract or its adaptation to newly arising circumstances, shall be resolved by the competent court of registration of the MERCHANT, in accordance with Bulgarian law.

ONLINE SHOPPING

CUSTOMER SERVICE

mail.office@verayko.com

+359 897 650 453

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UPDATE 14 april 2024.